Shipping & Returns

Shipping Information

We strive to ship every order within 1-3 days of being placed and orders typically arrive within 1-2 weeks following the date of purchase, depending on location. However, if you do require a rushed order, please contact us and we will do our best to accommodate your request.  An email with a tracking number will be sent to you once the package is shipped. 

We ship all orders within Canada via the cheapest shipping method and charge a flat rate of $12 for Ontario, $20 for Quebec and Manitoba and $30 for other destinations in Canada. A flat rate $20 applies to shipping to US. We offer free shipping for purchases over $100 in Ontario. If your order is over that amount please use the discount code SHIPFREE at checkout. Bulk shea and wholesale orders are not part of the free shipping but the shipping cost is calculated and paid separately.

We also offer a free pick-up from our business location in downtown Toronto (148 Clinton St., near College & Bathurst). Please send a message or call 647-323-5751 to arrange a pick-up.

Please note that all the products are handcrafted and come from artisans who often are illiterate and do not use a measuring tape, but invest a lot of care and love in their products. We hope that you see the small variations in the size and colors as part of the charm of the product!

Simple Returns

If there is a serious flaw or product arrives damaged you may return it within 14 days from the day you received the package. If there is something wrong with your order, feel free to contact us and we would be happy to ensure the issue is resolved. Please note that shipping charges are not refundable, opened cosmetic products cannot be returned and all sale items are final sale. We are not responsible for replacing lost or stolen packages if the shipping carrier can verify the package was delivered to the shipping address specified by the customer.